March 20, 2018 11:37 AM

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US senator introduces Bill aimed at protecting call centre jobs

<div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;"><span style="font-size: 12.8px;">A Legislation has been introduced in US Congress aimed at protecting call centre jobs. The bill requires call centre employees overseas to disclose their location and give customers a right to transfer their call to a service agent in the United States.&nbsp;</span></div>''<div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;"><br />''</div>''<div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">Introduced by Senator Sherrod Brown, the legislation proposes to create a public list of companies that would outsource call centre jobs and give preference in federal contracts to companies that have not outsourced these jobs overseas.</div>''<div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;"><br />''</div>''<div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">&nbsp;According to a study, the largest communications and media labour union in the US, India and the Philippines are the top two destinations for US companies off-shoring call centre jobs. American companies have opened call centres in countries including Egypt, Saudi Arabia, China and Mexico.&nbsp;</div>''<div class="yj6qo" style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;"></div>

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