June 15, 2020 6:20 PM

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Union Minister Dr. Jitendra Singh launches Feedback Call Centres on Public Grievances

<span style="color: #222222;">Minister of State for Personnel, Public Grievances and Pensions Dr. Jitendra Singh today launched the Feedback Call Centres on Public Grievances and interacted live with citizens whose grievances have been successfully redressed on the COVID-19 National Monitor for Public Grievances.<br />'' <br />'' He complimented Department of Administrative Reforms and Public Grievances, DARPG on reaching the milestone of redressing one lakh COVID-19 Public Grievances so far.<br />'' <br />'' Dr Singh said that the leadership of Prime Minister Narendra Modi has inspired Government to put in a lot of effort to addressing Grievances of Common Man.<br />'' <br />'' Department of Administrative Reforms & Public Grievances has  operationalized Feed Back Call Centers in collaboration with BSNL in Bhubaneshwar, Guwhati, Jamshedpur, Vadodara, Ahmedabad, Lucknow, Ajmer, Guntur, Coimbatore and Guntakal with one thousand 406 call centre operators.<br />'' <br />'' The Feedback Call Centres will seek feedback from individual citizens on citizen satisfaction on one lakh 28 thousand COVID-19 Public Grievances that have been filed on Centralized Public Grievance Redress And Monitoring System for the period 30th March to 30th May this year.<br />'' <br />''<br />''Feedback call-centres will operate in Hindi, English, Gujarati, Marathi, Punjabi, Kannada, Konkani, Malayalam, Tamil, Telugu, Oriya, Bengali, Assamese and Rajasthani.</span>

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