Unique Identification Authority of India (UIDAI) topped the grievance redressal index in November, for the fourth month in a row. The report was published by the Administrative Reforms and Public Grievances Department (DARPG) which includes all Group A Ministries, Departments, and Autonomous Bodies for the resolution of public grievances. <br />''<br />''The Electronics and  Information Technology Ministry stated that UIDAI has moved towards a centralized grievance handling mechanism through its Open-Source customer relationship management system. It further said that UIDAI's Artificial Intelligence and Machine Learning based Chatbot, Aadhaar Mitra is also gaining popularity and soon the conversations happening there on a daily basis are going to cross 50,000 figures.<br />''<br />''<br />