Telecom Regulatory Authority of India has sought public opinion on relaxing fixed line and mobile phone service quality norms on issues like fault repair, false billing, response from customer care and other consumer grievances. TRAI can impose a penalty up to 10 lakh rupees per violation, if a telecom operator fails to meet quality of service (QoS) standards laid down byit for fixed lines and mobile phones. TRAI in a consultation paper has decided to seek views of all stakeholders on various constraints/difficulties in achieving the Quality of service benchmarks.Under present norms, telecom operators are required to address 90 per cent complaints by the next day and 100 per cent within 3 days in urban areas.For rural and hilly areas, it is 90 per cent by the next day and 100 per cent within 5 days.Telecom operators have sought more time for resolving complaints. The existing benchmark is that telecom operators have to resolve all complaints within 4 weeks. TRAI has fixed June 12 as the deadline for public comments and June 19 for counter comments.