The Telecom Regulatory Authority of India (TRAI) has directed Telecom Service Providers (TSPs) to take urgent steps to demonstrate visible improvement in quality of service and quality of experience by consumers. As per the Ministry of Communications, the Authority held a meeting with major Telecom Service Providers (TSPs) yesterday in New Delhi. The Meeting was held to review the issues related to quality of telecom services being faced by consumers and the menace of unsolicited commercial communications (UCC). TSPs were asked to analyse the issue of call muting and one way speech and take corrective action on priority. While rolling out 5G network, TSPs should ensure that there is least disturbance or degradation of QoS of existing telecom services. TSPs were further informed that TRAI is closely monitoring the incidences of long duration network outages.  All the telecom providers were asked to report such outages to TRAI in any district or State.<br />'' <br />''TRAI has also asked TSPs to plan and implement systems for online data collection for QoS benchmarks and their processing to generate performance reports with License Service Area, State level or lower granularity. This will simplify process of QoS performance reporting by TSPs and thereby reduction in compliance burden. Considering the scale and size of network, being set up for rollout of 5G services, TRAI asked TSPs to implement systems for internal QoS monitoring by TSPs on 24×7 and 360-degree basis.