Centre directs E-commerce food business operators to submit proposal on improving consumer grievance redressal mechanism within 15 days

The Centre has directed E-commerce food business operators to submit proposal on improving consumer grievance redressal mechanism within 15 days. Consumer Affairs, Food and Public Distribution Ministry has asked E-commerce food business operators to transparently show the breakup of all charges included in the order amount such as delivery charges, packaging charges, taxes and surge pricing. These operators have also been advised to allow consumers the choice to share their contact information w...