An online system to resolve investors' complaints against various entities in the capital market has helped regulator Sebi achieve a new record of a successful grievance redressal rate of over 95 per cent.According to the data, compiled by the regulator for its latest Handbook on Securities Markets, the cumulative number of investor grievances received by Sebi stood at about 28.34 lakh at the end of 2012, out of which over 27 lakh complaints were resolved successfully, resulting into a redressal rate of 95.3 per cent. This is the highest ever grievance redressal rate recorded by Sebi as yet, surpassing the previous record of 94.9 per cent at the end of the fiscal year 2011-12. The final data for the end of the last fiscal 2012-13, which ended on March 31, is not available as yet.The new web-based investor complaint redressal system, SCORES, provides for online movement of complaints to the listed companies, uploading Action Taken Reports by the concerned companies and helps investors view, track and follow up on their grievance.