Reserve Bank has said banks should remain sensitive to requirements of senior citizens as well as differently-abled persons and should not turn them away from branches in order to promote digital transactions. It has been reported that banks are discouraging or turning away senior citizens and differently abled persons from availing banking facilities in branches. The RBI said that it has been decided to instruct banks to put in place explicit mechanisms for meeting the needs of senior citizens as well as differently-abled persons so that they do not feel marginalised. The apex bank said that Ombudsmen will also be advised to pay heed to complaints in this context.RBI also permitted co-operative banks to open current accounts. The regulatory norms have been eased in order to enable all co-operative banks to open current accounts and maintain Cash Reserve Ratio (CRR) with the apex Bank.