<span style="color: #222222;">The Railways has extended the use of its 24-hour helpline numbers — 138 and 139 — to answer queries about COVID-19. Indian Railways said the helpline will assist customers and disseminate relevant information during the 21-day all-India lockout.<br />'' <br />'' While the 139 number will continue to work centrally, the 138 number will take the caller directly to the local railway division to provide d local and regional information.<br />'' <br />''Railways has also opened a railway board control cell to ensure seamless flow of information and suggestions between railway administration and the public. This control office would work round the clock. The Cell will monitor calls received on both helpline numbers, in addition to monitoring trends on social media to communicate and alleviate any difficulties faced by railway customers and others. It said, further complaints, suggestions or queries can also be mailed to </span><a href="mailto:railmadad@rb.railnet.gov.in" target="_blank"><span style="color: #1155cc;">railmadad@rb.railnet.gov.in</span></a><span style="color: #222222;">.</span><br />