<span style="color: #222222;">Rail Madad Helpline 139 has answered over two lakh 30 thousand queries on one-on-one basis in first four weeks of the lockdown. RailMadad is the single portal for grievances, inquiry and assistance of all categories of railway customers. Railways Ministry said, it has taken 360 degree measures to ensure that interest of the passengers. The Ministry said it is ensuring that all commercial clients are taken care of and national supply chains keep running. Railway Emergency Cell for COVID has been set up comprising of about 400 Officers and staff from Railway Board to Divisions. During the lockdown, the Cell has been responding to about 13 thousand queries, requests and suggestions everyday through its Helplines 139 and 138 and social media – specially Twitter. More than 90 per cent of the queries were responded on one-to-one basis, mostly in the local language of the caller, over telephone.<br />''<br />''The Ministry said, for quick mass transportation of essential items like medical supplies, medical equipment and food through parcel, it started timetabled parcel trains for time-bound delivery. It incorporated suggestions received from public, on realtime basis. Railways also played pivotal role in transporting life-saving drugs to people unable to procure them in lockdown.</span><br />