The government has launched an online grievance redressal portal for insurance policy holders, which would offer integrated grievance management system (IGMS). Announcing the launch in New Delhi, secretary, financial services, S K Sharma emphasised the need for putting in place a proper regulatory mechanism to protect the interest of policyholders. Insurance industry, he said, will derive long-term gains by investing in promotion of insurance literacy, adding that there are some key areas of concern such as simplification and rationalisation of insurance laws. AIR correspondent reports, IGMS is a comprehensive solution which not only has the ability to provide a centralized and online access to the policyholder but also complete access and control to IRDA for monitoring grievance disposal by insurance companies. IGMS also enables detailed analysis that would help identify issues of concern for the policyholder. IGMS will have the ability to classify different complaint types based on pre-defined rules. The system will be able to assign, store and track unique complaint IDs and also enable intimation to various stakeholders as required, within the workflow.