The Directorate General of Civil Aviation, DGCA, has issued a comprehensive guideline on facilities and courtesies, which are to be compulsorily extended to air passengers. In a first of its kind, the DGCA,a regulatory body under the Ministry of Civil Aviation, issued comprehensive guidelines on facilities, courtesies to travelling public at airports.The guidelines lay emphasis on standardized passenger complaint redressal and courteous behaviour of airline and airport staff dealing with passengers. The new guidelines will help ensure that domestic passengers receive the required facilities. The mandate also gives the air passengers a clear means to voice their disgruntlement to the right authorities. As per DGCA statistics, domestic airlines in India carried 61.42 million passengers in 2013, compared to the 58.81 million in 2012.