<span style="color: #222222;">District administration Jammu has introduced a Call Records Management System (CRMS) for real time response to the grievances and queries received at the district control room. AIR Correspondent reports that this technology will enable immediate sharing of any information received through COVID helpline numbers, in the district control room for near real time response.</span><br />'' <span style="color: #222222;"> </span><br />'' <span style="color: #222222;">The requirement of this technological tool was felt necessary, keeping in view the large number of calls being received in the control room and thereby making it imperative to introduce a mechanism for time bound monitoring and quick redressal of the concerns raised by the callers.  The software application will maintain database of every call received in the control room and forward the grievance/query to the district level head of the concerned department for suitable response. As of now, 10 departments have been linked with this system and will be expanded and remaining departments shall also be co-opted.</span><br />'' <span style="color: #222222;"> </span><br />'' <span style="color: #222222;">This will provide an effective and responsive public grievance redressal portal to enable an interface between the public and public offices while adhering to norms of physical distancing. The moment calls are received at District Control Room, they are entered in the CRM software, which are automatically routed to the concerned department head at the district level. The software has been indigenously designed and developed by NIC District Centre Jammu as per the requirements of the administration. </span><br />