<span style="color: #222222;">Indian Railways has started WhatsApp communication for its passengers to order food through e-catering services with an aim to make the services more customer-centric. Passengers can use Railways' Business WhatsApp number 91-8750001323 for the purpose. Initially, two stages implementation of e-catering services was planned through WhatsApp Communication. In the first phase, Business WhatsApp number will be sending a message to the customer booking e-ticket for opting for e-catering services through clicking the link </span><a href="http://www.ecatering.irctc.co.in/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.ecatering.irctc.co.in&source=gmail&ust=1675758703241000&usg=AOvVaw1sny5Sy9gL5ym6HEjgyxoC">www.ecatering.irctc.co.in</a><span style="color: #222222;">.<br />''<br />''With this option, the customers will be able to book meals of their choice from the restaurants of their choice available at stations enroute directly through the e-catering website of IRCTC without even requiring to download the App. In the next phase of the services, WhatsApp number will be enabled to become an interactive two way communication platform for the customer wherein an AI power chatbot will handle all queries of e-catering services for the passengers and will also book meals for them.<br />''<br />''To begin with, WhatsApp communication has been implemented for e-catering services on selected trains and passengers and based on customer feedback and suggestions, Railways will enable the same on other trains too. Today, approximately 50 thousand meals are being served in a day to the customers through IRCTC's e-catering services through its website as well as the app.</span><br />