India Post has garnered immense appreciation from its customers on Twitter. It has handled around 31,000 tweets with 100 percent resolution since the Ministry of Communications started its Twitter Seva in 2016. An official release said India Post has started leveraging the potential of this channel for making instant communication with its customers. The main area where Twitter is being used is in redressal of customer grievances. <br/><br/>A well defined and systemic process deployed by India Post ensures that the complainants' grievance with complete information is responded to within a couple of hours and sent to the respective for a time bound and effective resolution.