A survey by Consumer Unity and Trust Society, CUTS, has found that 67 per cent consumers feel that provision of incentives leads to bank staff providing wrong information or mis-selling of products. The study also found that about 56 per cent consumers were unaware of the existence of grievance redressal systems.Over 76 per cent bankers feel that there is a pressure on them to achieve sales targets, it adds. The research was conducted across five cities – Delhi, Kolkata, Mumbai, Chennai and Jaipur – to collect experiences of financial consumers and bank officials about the impact of sales incentives provided to banking staffs.Under the Right to Suitability of RBI Charter, the onus of providing suitable product for the consumer lies on the provider of financial services.