The Government today asked industry bodies to pay immediate attention to consumer redressal mechanism. Addressing a conference on the government-industry partnership for redressal of consumer grievances in New Delhi, Consumer Affairs Secretary Hem Pande said, each company should bring out names of the nodal officers for handling grievances so that grievance if not redressed can be taken up with the next higher level. <br/><br/>The names and contact details of alternate nodal officers should also be given. He said, the policy for replacement and refund should be placed on the website of the companies. He said, the companies should acknowledge time frame by which the grievances are addressed. The industries were asked to constantly share their ideas with the Department of Consumer Affairs so as to make the consumer redressal mechanism robust.