September 8, 2022 9:43 AM

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E-daakhil portal emerges as effective solution for aggrieved consumers

<p style="margin: 0px; text-align: justify;"><span style="color: #222222;">E-daakhil portal has emerged as an effective solution for aggrieved consumers who opts e-filing. A total of 23 thousand 640 complaints have been received through e-filing on e-daakhil portal in last two years. Ministry of Consumer Affairs, Food and Public Distribution in a statement said that the facility is presently functional in 33 States and and UTs. At least 84 thousand 957 people are registered users in the e-daakhil portal. A total of  5 thousand 590 complaints have been admitted and 889 numbers of cases have been disposed off.</span></p>''<p style="margin: 0px; text-align: justify;"><span style="color: #222222;"><br />''</span></p>''<p style="margin: 0px; text-align: justify;"><span style="color: #222222;">On completion of two years of e-daakhil portal, Secretary Department of Consumer Affairs, Rohit Kumar Singh along with Additional Secretary and Chief Commissioner of Central Consumer Protection Authority. Nidhi Khare released an e-book emphasising the far reach of e-daakhil in New Delhi yesterday. The e-daakhil programme offers a simple platform for consumers who are facing time constraint to contact the consumer commission for the resolution of their complaints. It has been agreed to integrate the Common Service Centers  with the e-daakhil site in order to make electronic filing easier for rural consumer.</span></p>''<p style="margin: 0px; text-align: justify;"><br />''</p>

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