Come September 15, Delhi government officials will have to pay financial penalty to applicants if they fail to deliver services within a time-frame. The reforms in delivery of services like issuance of driving license, ration card and registration of births and deaths in a time-bound manner has been initiated by city government as per provision of a legislation passed by Delhi Assembly in March. A senior government official said, the legislation fixes financial penalty in the range of 10 to 200 rupees per day for failing to deliver services while making it a right of every citizen to obtain timebound delivery of services from certain government agencies. A maximum penalty of 5,000 rupees can be imposed on officials for failing to deliver services. The departments which have been included under the legislation are Revenue, Food and Civil Supplies, Transport and Trade and Taxes as well as civic agencies MCD and NDMC. For issuance of ration cards, it should not take more than 45 days, while MCD and NDMC should not take more than seven working days for issuance of registration of birth and death certificates. The Transport Department should not take more than one day to renew permanent driving license, while learner's driving license should be issued on the same day of filing of the application.
News On AIR | September 1, 2011 1:54 PM
Delhi govt officials will have to pay financial penalty for delay in service