The District Consumer Disputes Redressal Forum of Delhi has asked the British Airways to pay over 36,000 rupees as compensation to a woman for its deficient service. The airline had denied her permission to take the flight to London, saying her onward journey to Kansas, USA from London, did not show as confirmed in their system. Due to this, the woman had to purchase fresh tickets at a higher price.
The Consumer Forum held that by denying boarding pass to the woman, the airline had been negligent and deficient in service and directed it to pay her 21,046 rupees as difference of the price of the initial ticket purchased by her and the amount paid later for fresh tickets, along with 10,000 rupees for harassment and 5,000 rupes as litigation cost.