Minister for Personnel, Public Grievances and Pensions Jitendra Singh awarded the Certificates of Appreciation to the Ministries and Departments based on their performance in the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) at New Delhi today. Speaking on the occasion, Mr Singh said the number of grievances received have increased in the last two years. <br/><br/>He added it is an indication of increasing faith of the citizens in the grievance redressal mechanism. He said that he himself and the senior officers of Department of Administrative Reforms and Public Grievances have been personally calling the people whose grievances have been redressed. These calls are made at random to the citizens to take feedback from them and to ascertain their satisfaction level.<br/> <br/>AIR correspondent reports that the CPGRAMS is an online web enabled application to facilitate speedy redress of public grievances as it allows for online lodging and status tracking of grievances by the citizens. <br/><br/>The system is flexible enough to be extended to multiple levels as per the requirement of concerned Ministry, Department, Government Organization for speedy forwarding and redress of grievance. There has been a five-fold jump in Public Grievances to 10 lakh complaints in 2015-16 over previous year. With continuous monitoring a record disposal of 95% has been achieved.