Department of Consumer Affairs has directed all ride-hailing companies to become convergence partners in the National Consumer Helpline, to enable better grievance redressal for consumers and also compliance with Consumer Protection Act, 2019 and E-commerce Rules, 2020. The Department has advised that all online ride-hailing platforms need to respond to the concerns of commuters with utmost priority and take remedial steps to ensure adequate protection of consumer rights.<br />''<br />''The directions were given during a meeting chaired by Department of Consumer Affairs Secretary Rohit Kumar Singh with major online ride-hailing platforms, to discuss major issues which affect consumers in this sector.<br />''<br />''<br />