The Reserve Bank said there was 11.2 per cent surge in the number of complaints received by Banking Ombudsmen in 2014-15. The majority of complaints emanated from banks' failure to meet commitments or non observance of fair practices code. The apex bank yesterday in the Annual Report of the Banking Ombudsman Scheme said that the number of complaints increased by 11.2 per cent as compared to the previous year to 85,131.Deputy Governor S S Mundra called the rise in complaints as a sign that the awareness about the ombudsmen scheme is increasing. Mr Mundra said in his foreword of v the report that nearly 15 per cent complaints recorded from rural areas while, 8 per cent complaints registered from semi urban population. He added that 15 crore new accounts were opened under the Pradhan Mantri Jan Dhan Yojana.